Richard Casino Terms and Conditions Explained

You must be at least 18 to open an account. The sign-up form has a required box confirming that you are 18 or older and that you accept the Terms and Conditions and the Privacy Policy, so registration will not go through without it.

The T&C name restricted countries whose residents cannot play. The list includes the UK, the USA, Canada, the Netherlands, Belgium, Poland, Sweden, Greece, Japan and India, among others. Australia is not on it, and the registration form pre-selects Australia and AUD for local players.

Using a VPN to hide where you are is prohibited. If the casino finds that you played through one, winnings may be confiscated, so always connect from your real location.

The lobby holds close to 8,900 games from 101 providers, but not every studio is licensed for every country. Under the game availability rules, NetEnt and Amatic titles are not available to Australian players, so expect the local lobby to leave them out.

The T&C also include a Game Rules section, and the FAQ states that the games are fair and that a demo mode is available, so you can try a pokie for free before staking real money.

Most account rules are about identity. The short version:

• One account per person. A second account breaks the rules and puts both balances at risk.
• Email is permanent. It cannot be changed after registration, so sign up with an address you plan to keep.
• Profile edits go through support. Other personal details are changed only by support, and you will need documents to back up the change.
• Verification before payout. You can play without documents, but KYC checks are required before your first withdrawal.
• Anti-fraud checks. The T&C have a separate Anti-Fraud section, and bonuses are limited to one per person, household, IP address, device and payment account.

Accounts can be held in AUD, EUR, USD, CAD, NOK or NZD, and the cashier also accepts BTC, BCH, ETH, LTC, DOGE and USDT. The payments page lists 0% commission on every method. The Withdrawal Policy sets these limits:

Plan larger cash-outs around the weekly and monthly caps, and remember that verification has to be completed before any payout is sent.

An account counts as dormant after 12 months without a login or any play. From then on a fee of 20 EUR per month applies. If you decide to take a long break, withdraw your balance first rather than leaving money that the fee will slowly eat into.

Promotions are governed by a separate Bonus Terms and Conditions page. The points that catch players out most often:

• Deposit bonuses carry a x40 wagering requirement.
• Maximum bet while wagering: 8 AUD, and bonus buys count towards it.
• Bonuses are non-sticky: your real money is played first, the bonus balance comes in after it.
• Default validity is 14 days; free spins last 3 days and cash bonuses 7 days.
• One bonus per person, household, IP address, device and payment account.
• Some offers need a verified ID, phone number and email.

For every current offer with its amounts and steps, see our breakdown of the bonus rules.

The T&C contain separate Complaints and Arbitration sections that describe how disputes are handled, plus sections on refunds, expiry, taxes and fees. In practice, start with support: live chat runs 24/7 for logged-in players, and email goes to support@richardcasino.com.

Give the date, amount and game or payment method involved, attach screenshots and keep a copy of the conversation. A clear, documented complaint is resolved faster than a vague one.

Richard Casino is operated by Metlait SRL, a company registered in Costa Rica under No. 3-102-911867. According to the site footer, it holds e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. The operator, not our guide, is the party you accept the Terms and Conditions with when you register.