What the Official Policy Covers
The casino's Responsible Gaming page is split into four parts:
- Assistance for Problem Gaming: what the casino offers if play gets out of hand.
- Personal Limits: the breaks you can put on your own account.
- External Help: independent organisations that support people with gambling problems.
- Protection of Minors: how under-18s are kept off the site.
All of it applies to players aged 18 and over only: nobody younger may open an account.
Personal Limits: Cooling-Off and Self-Exclusion
Two time-based tools are available, both set through the support chat:
| Tool | Duration | How to set it |
|---|---|---|
| Cooling-off | From 1 day to 6 months | Request it in the support chat |
| Self-exclusion | From 6 to 12 months | Request it in the support chat |
A cooling-off period suits a short reset, for example after a losing streak or during a busy week. Self-exclusion is the stronger step when you feel you need a long break from gambling. Choose the period carefully and ask the agent how it works before you confirm.
Closing Your Account for Good
If a break is not enough, the account can be closed permanently. This is also arranged through support: open the chat and say that you want permanent closure for responsible gaming reasons. Withdraw any remaining balance first, and if your next payout needs documents, our ID check guide lists what to send.
Signs That Gambling Is Becoming a Problem
Problem gambling rarely starts suddenly. Take a closer look at your habits if you notice that you:
- spend more money or time than you planned, again and again;
- chase losses with bigger deposits;
- borrow money or use bill money to gamble;
- hide how much you play from family or friends;
- feel anxious or irritable when you cannot play;
- lose interest in work, study or people around you.
One sign alone is a warning; several together are a reason to take a break and seek help.
Habits That Keep Play in Check
A few simple rules keep play where it belongs:
- set a budget for each session and stop when it is gone;
- decide in advance how long you will play;
- never gamble when stressed, upset or after drinking;
- treat bonuses as entertainment, not as a way to win back money;
- take regular breaks away from the screen.
Protection of Minors
Every player confirms being 18 or older at registration, and the ID check before the first withdrawal confirms it. Accounts found to belong to minors are closed, bets are annulled and winnings are forfeited.
Parents can help: do not share your login details, log out on family devices and consider parental control software that blocks gambling sites.
External Help
The official Responsible Gaming page has an External Help section that lists independent organisations offering support to people affected by gambling. Check it on the casino site for the current list and contact details. Speaking to someone outside the casino is often the most useful step you can take.
Responsible Gaming FAQ
Short answers about the safer play tools at Richard Casino.
How do I set a cooling-off period at Richard Casino?
Open the support chat and request it. A cooling-off period can last from 1 day to 6 months.
How long does self-exclusion last?
Self-exclusion at Richard Casino runs for 6 to 12 months and is also set through the support chat.
Can I close my account permanently?
Yes. Ask support in the chat for permanent closure. Withdraw any remaining balance before you do.