How the Official Policy Is Organised
The official policy is split into six parts. Here is what each one is there to answer:
- General: who the policy applies to and which services it covers.
- Data Processing: what personal data the casino handles and for what purposes.
- Data Transfers: where your data can be sent outside the company.
- Data Subject Rights: what you can ask the operator to do with your data.
- Data Protection of Minors: how the casino deals with under-18 users.
- Data Security: how your information is protected.
Read the official text for the exact wording of each part; below we focus on the practical side.
Data You Give at Sign-Up
Registration is a single short form. This is everything it asks for:
| Field | Required | Notes |
|---|---|---|
| Yes | Cannot be changed later; a confirmation link is sent to it | |
| Password | Yes | Can be shown or hidden while typing |
| Country | Yes | Pre-selected as Australia for the AU site |
| Currency | Yes | AUD, tied to the country |
| 18+ and acceptance of T&C and Privacy Policy | Yes | Registration fails without it |
| Personal offers | No | Opt-in for marketing from the casino |
| Partner casinos information | No | Opt-in for news about partner casinos and their bonuses |
You can also skip the form and continue with a Google account. Both marketing boxes are optional: leave them unticked if you do not want promotional messages.
What Verification Adds
Playing does not require documents, but before your first withdrawal the casino runs KYC checks. At that point it collects more:
- a government photo ID, such as a passport or driver's licence;
- proof of address, such as a utility bill or bank statement;
- your full name, residential address and email.
Payment details come into play too: card payouts go only to personal cards, so the card has to be in your own name.
Who Handles Your Data
The site is run by Metlait SRL, a company registered in Costa Rica, under e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Your data is therefore handled by a company based outside Australia. The Data Transfers section of the official policy is the place to check where else it may be sent and on what grounds.
Your Rights Over Your Data
The Data Subject Rights section lists the requests you can make about your personal data and how to file them. Two account rules affect this in practice: your email cannot be changed, and other profile details are corrected only through support, with documents to confirm the change.
For any data request, the direct channel is support@richardcasino.com, which is answered 24/7.
Minors
Richard Casino is for adults only, and every new player confirms being 18 or older at sign-up. Under the KYC rules, accounts found to belong to minors are closed, their bets are annulled and any winnings are forfeited.
Keeping Your Account Secure
The Data Security section describes how the operator protects stored information. On the player side, note that two-factor authentication is not enabled for player accounts, so your password is the main line of defence. A few habits help:
- use a long, unique password that you do not use anywhere else;
- never share your login details or let someone else play on your account;
- log out on shared devices;
- use the Forgot your password? link if you suspect someone knows your password: a reset link goes to your registered email.